Services

The Family Hotel - Club and Residence offers guests an exclusive range of unique services. The hotel prides itself on its discreet, personalised service. Whether you are a guest or resident, your comfort and well-being is our number one priority.

Twice Daily Maid Service, Laundry & Dry-cleaning

Maids tend to the suites twice daily to ensure the utmost cleanliness. Laundry and dry-cleaning is available to guests Monday to Fridays.

Personal Shopping

If you need a little help putting together a new look for a special occasion or perhaps you simply need a bit of inspiration for the perfect gift, or help selecting the finest food and wine for a dinner party in your suite, our guest relations team can arrange personal shopping and tastings at London’s renowned department stores Fortnum & Mason, Harrods, Selfridges and Harvey Nichols.

DVD Library

Whilst staying with us, make use of our complimentary DVD library so you can enjoy the latest movies on your plasma screen television.

Grocery Pre-stocking

Even before you arrive at Plaza on the River, you know you will be taken care of. Our guest relations team can pre-order your groceries from our quality suppliers such as Fortnum & Mason’s, to ensure the fridge is stocked with your essentials.

Health & Beauty

Guests residing at The Family Hotel have complimentary access to the onsite Fitness Suite. Release the tension of a busy day with cardiovascular machines. For further relaxation, guests can enjoy local jogging, tennis and horse riding, details for which can be obtained from concierge.

Baby-sitting

We can arrange fully-qualified and accredited baby-sitting services so you can whisk your partner off for a romantic evening in town.

Business Services

Sophisticated features and services enable guests traveling on business to transform their suite into a second office. A large desk with UK/EU/US electrical sockets and fax/modem points, private telephone number, two-line speaker telephones with voicemail and direct dial, and wireless high speed internet throughout the hotel allows you to stay connected and catch up on work at whatever time suits you. We also have onsite state-of-the-art meeting rooms, a business centre and secretarial services should your needs require.

Limousine Service and Valet Parking

Guests can leave their car in our secure onsite car park. The Family Hotel 24-hour Guest Relations team can assist with arranging chauffeur driven cars.

As well as this wide range of services, we provide guests and residents with additional services upon request.

Please contact the Guest Relations team for more information on:
T: +44 (0) 20 0123 4567 
E: johndoe@domain.com